Return and Refund Policy

Last updated: 23.07.2026

Statutory Right of Withdrawal

Consumers purchasing through our online store have the right to withdraw from their purchase within the period required by applicable consumer law.

For consumers in Norway and the European Economic Area, the withdrawal period is normally 14 days from the date the customer, or a person designated by the customer, receives the product.

We do not offer any voluntary change-of-mind return period beyond the mandatory statutory withdrawal period.

Mandatory consumer rights in the customer’s country of residence will apply where they cannot legally be excluded or limited.

Digital Products and 3D Files
The “3D File – For Home Printing” variant is a digital product. No physical item will be shipped.

By purchasing this variant, the customer requests immediate delivery of the digital file and expressly agrees that the right of withdrawal is lost once the download or access to the file begins. After the file has been made available, the purchase cannot be returned, cancelled or refunded due to a change of mind.

This does not affect the customer’s statutory rights if the file is defective, cannot be downloaded or does not match the product description. Please contact us if you experience technical problems with the file.

How to Exercise the Right of Withdrawal

To exercise your right of withdrawal, you must notify us before the applicable withdrawal period expires.

Contact us at:

Email: business@jhansen.no

Your message should include:

• Your name

• Your order number

• The product being returned

• A clear statement that you wish to withdraw from the purchase

You do not need to provide a reason for exercising a statutory right of withdrawal.

After notifying us, the product must be sent back without undue delay and no later than 14 days after the date on which you notified us.

Returns must be sent to our return address in Norway. Return instructions and the correct return address will be provided after we receive your withdrawal notice.

Return Shipping

The customer is responsible for arranging and paying the direct cost of returning a product when exercising the statutory right of withdrawal.

We do not provide a prepaid return shipping label for change-of-mind returns.

We recommend using a tracked shipping service and keeping the shipping receipt until the return has been completed.

Return shipping costs will only be covered by us where required by law, such as when a product is confirmed to be defective, damaged in transit or incorrectly supplied.

Product Inspection and Condition

Opening the packaging does not automatically remove your statutory right of withdrawal.

You may inspect the product only to the extent reasonably necessary to establish its nature, characteristics, compatibility and function, similar to how the product could reasonably be inspected before purchase in a physical store.

For this product, customers should normally inspect the cable visually and compare the connectors, pin configuration and product specifications with the watercraft before installation.

The following actions may go beyond what is necessary to inspect the product:

• Installing or electrically connecting the cable

• Starting or operating the watercraft with the cable connected

• Testing the cable under electrical load

• Cutting, soldering, modifying or repairing the cable

• Bending or damaging connector pins or locking tabs

• Removing labels or identification markings

• Exposing the product to water, salt, fuel, oil, grease or other contaminants

• Causing scratches, tool marks, deformation or electrical damage

If the product has been handled beyond what was necessary to inspect it, we may deduct an amount corresponding to the actual reduction in value.

Where the handling or use has made the product damaged, unsafe or unsuitable for resale, the deduction may be substantial and may, where permitted by law, amount to the full value of the product.

The original packaging should be used where reasonably possible, but the absence of the original packaging does not by itself remove a statutory right of withdrawal. Missing or damaged packaging may be considered when calculating an actual reduction in value.

The returned package must include the product and all parts, accessories and documentation originally supplied with it.

Returns Outside the Statutory Period

We do not accept change-of-mind returns after the applicable statutory withdrawal period has expired.

A return outside that period will only be accepted where:

• Required by mandatory consumer law

• The product has a defect covered by statutory consumer rights

• We have expressly agreed to the return in writing

Sending a product back without a legal return right or prior written agreement does not create a right to a refund.

Sale Items

Sale, discounted and promotional items have the same statutory consumer rights as other products.

However, we do not offer voluntary change-of-mind returns for sale items outside the mandatory statutory withdrawal period.

Custom and Personalised Products

Where permitted by applicable law, the right of withdrawal does not apply to products manufactured according to the customer’s individual specifications or products that are clearly personalised.

This exception does not apply merely because a standard product was assembled or produced after the order was placed.

Customers will be clearly informed before purchase when a product is considered custom-made or personalised and is therefore excluded from the statutory right of withdrawal.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as possible after delivery.

Contact us promptly at business@jhansen.no if:

• The product was damaged during shipping

• You received the wrong product

• Parts are missing

• The product appears to have a manufacturing defect

• The product does not correspond with the order

Please include your order number, a description of the issue and clear photographs where relevant.

Claims concerning defective, damaged or incorrectly supplied products are handled separately from change-of-mind returns. The 14-day withdrawal period does not limit any mandatory statutory rights relating to defective goods.

Normal wear, incorrect installation, incorrect connector selection, misuse, modification, accidental damage, water exposure or damage caused by failure to follow installation and safety instructions are not manufacturing defects.

Compatibility

Customers are responsible for checking the listed model compatibility, connector type and product photographs before ordering.

Ordering a cable for an incompatible model does not make the product defective when the product was supplied as described.

Where the statutory withdrawal period still applies, an incorrectly selected product may be returned under the withdrawal procedure described above. The customer will be responsible for return shipping and any actual reduction in value caused by installation, use or damage.

Refunds

When a valid statutory withdrawal is exercised, we will refund the amount required by applicable law, including the original standard delivery charge where legally required.

Additional delivery costs resulting from the customer selecting express delivery or another delivery method more expensive than our least expensive standard delivery option will not be refunded unless required by law.

The direct cost of returning the product is not refundable for a change-of-mind return.

Refunds will be made without undue delay and no later than 14 days after we receive the customer’s withdrawal notice. However, we may withhold the refund until:

• We have received the returned product, or

• The customer provides satisfactory evidence that the product has been sent back

Whichever occurs first.

Any permitted deduction for reduction in value will be subtracted from the refund.

Refunds will normally be issued to the original payment method. Processing times after the refund is issued may vary depending on the bank or payment provider.

Exchanges

We do not operate a direct exchange service.

To purchase a different product, connector type or cable version, return the original product in accordance with this policy and place a separate order for the replacement product.

Business Customers

Statutory consumer withdrawal rights generally apply only when purchasing primarily for personal use.

Purchases made by businesses, workshops, dealers or other professional customers are not eligible for change-of-mind returns unless we have agreed otherwise in writing or mandatory law provides a return right.

Contact

Questions about returns, refunds or product compatibility can be sent to:

SparkExtension.com
Email: business@jhansen.no
Return country: Norway