Shipping policy

Shipping Policy

Last updated: 22.07.2026

This Shipping Policy applies to orders placed through SparkExtension.com.

Shipping Origin

All orders are dispatched from Norway.

We currently ship to the destinations available during checkout. If your country or region is not available at checkout, please contact us before placing an order.

Order Processing

Orders are normally processed and prepared for shipment within [1–3 business days] after payment has been confirmed.

Business days are Monday through Friday, excluding Norwegian public holidays.

Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

The processing time is separate from the estimated delivery time shown at checkout.

Estimated Delivery Times

Delivery times shown on our website, during checkout or in an order confirmation are estimates unless we have expressly agreed to a guaranteed delivery date in writing.

Estimated delivery times begin when the order has been handed over to the shipping carrier, not when the order is placed.

Actual delivery times may vary depending on:

  • Destination country and delivery address

  • Selected shipping method

  • Carrier capacity and routing

  • Customs processing

  • Import inspections

  • Local postal services

  • Weather conditions

  • Public holidays

  • Strikes, disruptions or other events outside our reasonable control

We cannot guarantee that an order will arrive within an estimated delivery window.

Shipping Delays

Shipping services are performed by independent postal and transport providers. Once a parcel has been dispatched, the carrier controls its routing, handling and day-to-day delivery progress.

Although we cannot directly control the carrier’s operations, we will assist with delivery issues and fulfil our obligations under applicable consumer law.

A parcel is not automatically considered lost merely because the estimated delivery period has passed. Delayed international shipments may still arrive after the estimated delivery date.

If your order has not arrived within the estimated delivery period, please:

  1. Check the tracking information, where available.

  2. Check for attempted-delivery notices.

  3. Contact your local postal service or delivery carrier.

  4. Confirm that the delivery address provided with the order is correct.

  5. Contact us at business@jhansen.no.

We may ask you to allow an additional reasonable delivery period while the carrier completes delivery or investigates the shipment.

This additional waiting period will depend on the destination, shipping method, tracking status and information provided by the carrier.

Nothing in this policy removes any mandatory right you may have if an order is not delivered within an agreed delivery period or within a reasonable additional deadline.

Lost Shipments

A shipment will only be treated as lost after the carrier has confirmed the loss or after the carrier’s applicable investigation period has expired without delivery.

Carrier investigations may take several weeks, particularly for international shipments.

During an active carrier investigation, we may ask the customer to wait for the investigation to be completed before a replacement or refund is issued.

If the shipment is confirmed as lost, we will provide the remedy required by applicable law, which may include:

  • Sending a replacement product, or

  • Refunding the applicable order amount

We are not required to issue both a replacement and a refund for the same lost shipment.

Tracking

Tracking is provided when included with the selected shipping method.

Tracking information may take several business days to update after the parcel has been dispatched. Some postal services do not scan parcels at every stage of transportation.

A lack of recent tracking updates does not necessarily mean that the parcel has been lost.

For economy or untracked shipping methods, detailed tracking information may not be available. Customers who require full tracking should select a tracked shipping option where offered.

Delivery and Transfer of Risk

For consumer purchases, responsibility for loss or damage normally remains with us until the customer, or a person designated by the customer, has physically received the shipment, subject to applicable law.

A parcel may be considered delivered when it has been:

  • Delivered to the address provided with the order

  • Delivered to a person at that address

  • Delivered to an authorised collection point

  • Collected by the customer or the customer’s representative

  • Placed at an agreed safe location in accordance with the customer’s delivery instructions

If tracking shows that a parcel has been delivered but you cannot locate it, please contact the carrier and then contact us as soon as possible.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us immediately if you notice an error in your address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

We are not responsible for delays caused by incorrect, incomplete or outdated address information supplied by the customer.

If a parcel is returned to us because of an incorrect or incomplete address, the customer may be required to pay the actual cost of reshipping the order.

Any refund for a returned shipment will be handled in accordance with applicable law and our Return and Refund Policy. Actual shipping costs that cannot legally be refunded may be deducted where permitted.

Unclaimed and Refused Shipments

Customers are responsible for collecting parcels from collection points within the period specified by the carrier.

Failure to collect a parcel, refusal of delivery or failure to pay applicable import charges does not automatically constitute a valid exercise of the statutory right of withdrawal.

Customers wishing to withdraw from a purchase must notify us clearly in accordance with our Return and Refund Policy.

If an unclaimed or refused parcel is returned to us, any refund will be processed after the parcel has been received and inspected.

Return shipping charges, carrier fees and other direct costs caused by an unclaimed or refused shipment may be deducted from the refund where permitted by applicable law.

Customs, Import VAT and Duties

International orders may be subject to customs processing, import VAT, duties, handling charges or other fees imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping charge paid to SparkExtension.com.

The customer is responsible for paying any applicable import charges imposed by local authorities or delivery providers.

We cannot control:

  • Whether import charges will apply

  • The amount charged

  • Customs processing times

  • Local import restrictions

  • Decisions made by customs authorities

Customers should check the applicable import rules in their country before ordering.

We are not responsible for delays caused by customs processing. However, this does not limit any mandatory consumer rights relating to non-delivery.

Damaged Shipments

Please inspect the parcel and product as soon as possible after delivery.

If the product arrives damaged, contact us promptly at business@jhansen.no and include:

  • Your order number

  • A description of the damage

  • Photographs of the product

  • Photographs of the outer packaging

  • Photographs of the shipping label

Please keep all packaging until the claim has been reviewed, as the carrier may require it as part of an investigation.

Damage that occurred during transportation will be handled in accordance with applicable consumer law.

Multiple-Item Orders

Orders containing multiple products may occasionally be shipped in more than one parcel.

Separate parcels may arrive on different dates. Where available, separate tracking information will be provided for each shipment.

Express Shipping

Express shipping provides an expedited shipping service but does not guarantee delivery by a particular date unless a guaranteed delivery date is explicitly stated during checkout or agreed in writing.

Customs processing, remote delivery locations, weather and other carrier disruptions may still affect express shipments.

Additional charges paid for an expedited shipping method are generally not refundable solely because delivery took longer than estimated, except where required by applicable law or where a guaranteed service was not provided.

Delivery Deadlines

Customers who require delivery before a specific event, appointment or deadline must contact us before placing the order.

An estimated delivery date does not make delivery by that date an essential term of the purchase.

A delivery deadline is only considered expressly agreed when we have confirmed it in writing before the order is placed.

Contact

For shipping questions, delayed parcels or delivery issues, contact:

SparkExtension.com
Email: business@jhansen.no
Shipping origin: Norway

Please include your order number when contacting us.